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Return & Refund

  • Return Process

    1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
    2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
    3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
    4.We will process your return in 1-3 business days of receipt of the package.

  • When can I receive the refund?

    Refund/Replacement will be issued in 1-3 business days of receipt of the package. PayPal refunds typically complete in 48 hours. For credit card, it’s 7-14 days (depending on your card issuing bank).

  • Why do I need to print the return label?

    By scanning your return slip, our facility can locate your return much faster. After that we can proceed to refund/replacement.

  • Our Return Policy

    1.Items shipped from can be returned within 30 days of receipt of shipment. If the return is quality related, Newchic will cover the cost of return in addition to the full refund / free replacement.
    2.Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return, unless the item is defective.

  • Which carrier should I use to return?

    We’d suggest to contact your nearest post office to return for a better customs clearance procedure.

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