I had to pay an extra R28 when I went to fetch this bag at the post office and that was not disclosed. The bag was squashed flat braking the bottom spine because of poor packaging.
NC-Staff: Dear sir/madam, thank you for your order and we are sorry for the packaging problem. On some rare cases, package may not be in good status due to long distance shipping. We will try our best to avoid this problem happening again. About the extra shipping fee, it depends on and is charged by the postal office/express company in your place. Newchic will not charge extra shipping fee except the shipping fee already included in the order. In this case, we kindly suggest you could consult to the postal office/express company in your place in regard to the extra charging. If you need further help for the product you have received, please contact our customer service by this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
We do our best to offer you best solution.